Shipping policy

Shipping Policy

Thank you for shopping with Ashen Hall.

We strive to process and ship all orders as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received. Processing times may be slightly longer during holidays or periods of high order volume.

Shipping Times

Estimated delivery times are:

• United States: 3–8 business days
• International: Currently unavailable (or update when you expand)

Delivery times are estimates and may vary depending on your location, carrier delays, weather, or other circumstances outside of our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your shipment.

Shipping Costs

Shipping rates are calculated at checkout based on your order and destination.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Ashen Hall is not responsible for packages delivered to incorrectly entered addresses.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at hello@ashenhall.com, and we'll work with the shipping carrier to help resolve the issue.